Determination letter from SCE (June 29, 2016)
Re: 1202 Plant 1-3 PMP
Dear Mr. Snyder:
This will supplement our earlier acknowledgement of your claim.
Our information indicates on April 29, 2016, the facilities serving your service sustained damage causing a single-phase condition. We are very sorry you have suffered a loss, however, please understand that an electric utility cannot and does not guarantee a continuous supply of electricity free from either partial or total interruptions. Furthermore, you should not experience any damage to your motors if the protective devices operate correctly.
The rules and regulations on file with the Public Utilities Commission, as well as those provided by the National Electrical Code, require motors to have protective equipment which will remove the motor from the line when the above condition occurs. We do not find any reason why this occurrence would have prevented your protective equipment from operating.
I apologize for the inconvenience fo this situation, and for any frustration you may have experienced as a result of this incident. Let me emphasize you are a valued customer, however, base on the above information we must respectfully deny your claim.